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North America Business VoIP Service Leadership Scorecard

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Publisher: Infonetics Research Inc.
Published: 2013/10/16
SERVICE DESCRIPTION

Led by principal analyst Diane Myers, this service profiles, analyzes, and ranks leading hosted VoIP and unified communications service providers in the
U.S. and Canada. Service provider scores are based on criteria such as installed base of lines/trunks or seats, financial stability, market strategy, service 
development and support options. Service provider scores and data are displayed in charts and tables in the report, accompanied by service provider profiles describing their offerings and analysis of the individual scores. The service includes:
• North America Business VoIP Service Leadership Scorecard in Excel
• Analysis in PDF
• Corporate-wide license
• Online service portal for fast, easy access to reports
• Metadata for accurate intranet search functionality

PROVIDERS TRACKED

For the 2014 North America Business VoIP Service Leadership Scorecard, the top 10 hosted VoIP and UC service providers will be scored, profiled, and analyzed. The following providers have been ranked by Infonetics in past scorecards and may be included in the 2014 scorecard as well:

• 8x8

• AT&T

• Bandwidth.com

• BroadView Networks

• Cbeyond

 

North America Business VoIP Service Leadership Scorecard

ACCURATE. OBJECTIVE. PROVEN. Research and analysis you can rely on.

• Comcast

• Cox

• Level 3

• Megapath

• RingCentral


SERVICE DEFINITION

Business IP connectivity: IP connectivity to the PSTN from a single business location and PBX to PBX; includes basic access and integrated access to PBXs and key systems.


Hosted VoIP and UC: Hosted, multi-tenant solution that replaces a premises-based PBX or key system, including value-added applications and unified communications (UC). UC integrates multiple and disparate communication modes (voice, e-mail, fax, chat, etc.) into a unified and cohesive communications experience. Hosted UC aggregates telephony, presence/IM, messaging, collaboration and conferencing into a unified service delivered to multiple devices that is managed and sold as a subscription based model.

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